Litigation and Claims
► Our Customer Relationship Website
Air Corsica takes the greatest care of their passengers and, even in the event of a disagreement during the journey, the Company provides real “ after-sales service” in the event of an incident (lost, delayed or damaged baggage, a postponed, delayed or cancelled flight, overbooking, etc.). Air Corsica does everything in its power to answer you in the shortest possible time and, in this regard, has designed a dedicated website for handling your complaints and compensation requests online. For more information on your rights in case of litigation, consult the Mediation while Travelling website.
Reporting a Baggage Incident
Air Corsica and its staff handle baggage with the utmost care. However, incidents can occur, and we apologize for any inconvenience.
You did not receive your baggage upon arrival
Online Declaration Make an online declaration within 24 hours of your flight's arrival time.If you have already made a declaration at the airport, there is no need to do it online again.
If you already have an incident report reference obtained online or from the airport baggage claims service and wish to request compensation on our online platform, please have your file number (e.g., AJAXK12345) ready.
NOTE: In the event of delayed baggage for more than 24 hours, Air Corsica commits to reimbursing essential expenses (if you are a non-resident in the country of your flight's arrival) up to €100 per baggage based on one baggage per passenger.
Your baggage was damaged
You have two options for reporting a baggage incident :
Report the absence of your baggage before leaving the airport by going to the baggage claims service.
Make an online declaration within 7 days of your flight's arrival time. If you have already made a declaration at the airport, there is no need to do it online again. Please have your file number (AJAXK12345) ready
You already have an incident report reference obtained online or from the airport baggage claims service and wish to request compensation on our online platform. Please have your file number (AJAXK12345) ready.
NOTE: In the event of damaged baggage, Air Corsica declines all responsibility for minor damages such as: scratches and scuffs, small dirt marks, minor cuts or dents, zipper damage, loss of removable/detachable accessories, and damages due to excess baggage content.
You forgot an item on the plane
Make an online declaration withi 24 hours of your flight's arrival time.
NOTE: In case of forgotten items on board, Air Corsica accepts no liability.
If you have not travelled and would like to obtain a refund for all or part of your ticket and/or your car hire
Notice:
Contact your point of sales directly if you have not purchased your ticket and/or your car hire directly from Air Corsica.
Your ticket must be issued for more than 24 hours and less than 12 months, you do not need your boarding card and if you are already checked in, please cancel your online check-in before proceeding with you reimbursement request.
Car hire contracts must be cancelled at least 3 hours before the intended flight departure.
All reimbursement requests are subject to ticket tariff regulations,
Your itinerary will be cancelled automatically when the reimbursement is made and you will not be able to cancel the reimbursement process after confirming your request.
If you would like to obtain a partial or total refund of your unused airline ticket and/or car rental package, we invite you to send your request to our dedicated service.
Required documents for your request :
ticket number and file reference
If you have submitted a baggage incident, a late or cancelled flight incident and would like compensation
If you would like to complain about damaged or missing baggage, an article missing from your baggage or other,
Required documents for your damaged baggage application :
Property Irregularity Report (PIR) established by the Air France Baggage Service at your arrival airport (e.g. : DPR AJAXK12345), the boarding card, baggage tag, one or more photographs highlighting the damage and mark(s) on the baggage (optional).
Required documents for your missing baggage request:
Property Irregularity Report established by the Air France Baggage Service at your arrival airport (e.g. : AHL AJAXK12345), your boarding card, your baggage tag, receipts for any expenses incurred because of the bag’s absence (warning : the reimbursement request must be submitted within 21 days of reception of the baggage), an inventory, the receipt for the bag and its contents in case of definite loss (considered to be more than 45 days from the issue date of the property irregularity report established by the Baggage Service at the airport)
Required documents for your missing item from hold baggage application :
The receipt or invoice for the missing item(s), the complaint tracking receipt (document to be obtained from the Border Police at the airport or the police in the town of residence), boarding card and baggage tag.
If you would like to complain about an incident on the flight, if you have forgotten an item on board, your cabin baggage or your personal effects have been damaged, if you would like to complain about the in-flight service or other,
Required documents for flight incident application:
Your boarding card, other evidence.
If you would like to complain about an incident on the ground (at the airport), during check-in, at security, during boarding or other,
Required documents for your incident on the ground application:
Your boarding card, other evidence.
If you would like to complain about a late or cancelled flight, being refused boarding (overbooking) or other,
Required documents for your flight application:
Your boarding card, other evidence.
If you would like to complain about a disagreement over the company’s animal transportation, freight transportation, medical transportation or other,
Required documents for your incident on the ground application:
Your boarding card, other evidence.
Please send your complaint to our dedicated service.
If you would like a flight ticket invoice, cancellation receipt or flight delay and/or cancellation confirmation and/or postponed delivery confirmation for your baggage
Required documents for an invoice or cancellation receipt:
Ticket number and file reference
Required documents for confirmation of the flight delay or cancellation:
Your boarding card, other evidence.
Required documents for postponed delivery confirmation for your baggage:
Property Irregularity Report established by the Air France Baggage Service at your arrival airport (e.g. : AHL AJAXK12345), the boarding card.
Please send your application to our dedicated service.